FAQ
Here you will find a lot of useful information to make your shopping experience on freebigiotteria.it easier. For any information you can always contact our customer service at +39 02 964 803 24 or send an email to info@freebigiotteria.it
Purchase informations
Is it possible make orders withour registration?
On website freebigiotteria.it you can make orders or as “guests” or registering your account in the dedicated page or at the end or order.
What payment method are available?
On website freebigiotteria.it you can pay or with PayPal or with banck transfer. In that case you will receive an e-mail with instructions
Shipment informations
Shipment will be made with express shipper within 5 working days at cost of € 8,20 On website freebigiotteria.it following shipping are disposable:
National shipping
based on the products and current offers
International shipping
based on the products and current offers.
Returns Information
The buyer can return the product within 15 days of receipt. Our staff will verify that the product is intact and provided with its original packaging. If these points are respected, the buyer will have the right to a refund of the price paid excluding shipping costs, which will occur within 14 days of the return of the goods. If the customer purchases a defective product, our staff will replace it with an identical one or a full refund of the order will be made, including the return costs. For more information contact our customer service at +39 02 964 803 24 or by email at info@freebigiotteria.it
How to buy on freebigiotteria.it
Inserting products into the cart
To add the chosen product to the cart, simply click the “Add to cart” button to put it in your cart and start filling out your purchase order. The product will automatically be displayed in your cart.
We are on the “CART” page. The first step in creating your purchase order. Here you can decide whether to remove it from the cart by clicking on the “EMPTY CART” button or decide the quantity by clicking on the “+” or “-” button or exit to complete the order.
Once you have decided the quantities and which items to purchase, click on “PROCEED WITH THE ORDER”.”
Inserting shipping and billing information
Shipping will be via express courier within 5 working days at a cost of €8.20. The following shipments are available on freebigiotteria.it:
Domestic shipping
Based on the product and current offers
International shipping
Based on the product and current offers
Order Summary
The buyer can return the product within 15 days of receipt. Our staff will verify that the product is intact and provided with its original packaging. If these points are respected, the buyer will have the right to a refund of the price paid excluding shipping costs.
If the customer purchases a defective product, our staff will replace it with an identical one or a full refund of the order will be made, including return costs. For more information, contact our customer service at +39 02 964 803 24 or by email at info@freebigiotteria.it.
Order completion
The buyer can return the product within 15 days of receipt. Our staff will verify that the product is intact and provided with its original packaging. If these points are respected, the buyer will have the right to a refund of the price paid excluding shipping costs.
If the customer purchases a defective product, our staff will replace it with an identical one or a full refund of the order will be made, including return costs. For more information, contact our customer service at +39 02 964 803 24 or by email at info@freebigiotteria.it.
Telephone orders
The freebigiotteria.it staff also offers a telephone order service. To place an order, simply contact us at +39 02 964 803 24
